Job Description
An employer is seeking a Desktop Support Specialist, to sit in the Fort Mill, SC area. This will be a Tuesday-Saturday first shift role. This person will be responsible for maintaining the reliability and functionality of our desktop systems, including hardware, software, and network connections. This role will involve: providing first-level technical support to end-users, including troubleshooting hardware and software issues. Installing, configuring, and maintaining desktops, laptops, and peripherals as well as assist in software deployment and updates. Additionally, this person will manage user accounts, permissions, and security settings within Office 365, troubleshoot and resolve Office 365-related issues, maintain and support HP servers and server infrastructure and perform routine server maintenance tasks, including updates and backups. Lastly, this person will also need to maintain accurate documentation of hardware and software configurations, procedures, and troubleshooting guides and update inventory records and asset management systems.
Required Skills & Experience
- Proven experience in desktop support and troubleshooting.
- Strong knowledge of Microsoft Office 365 administration and troubleshooting.
- Experience with HP server hardware and Windows Server operating systems.
- Familiarity with Active Directory and network protocols.
- Excellent communication and interpersonal skills.
Nice to Have Skills & Experience
-Bachelor's degree in Information Technology or a related field.
- IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.