Job Description
Insight Global is seeking a Lead AI Engineer for a large health insurance client of ours. The primary focus initially for this role is to build conversational AI voice and chatbots that will support the outgoing campaign call team. We have 15 use cases to start with for example, scheduling doctors’ appointments, identifying gaps in care and barriers to care, selecting PCPs etc.. Other key parts are to be a leader/mentor and help guide our other developers as they gain ai experience/knowledge.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Experience building chatbots, voice conversational AI, and assistants
• Strong experience with multi-turn conversation design
• Experience with context and memory handling
• Generative AI / LLM experience
o Hands-on experience with LLM platforms (OpenAI, Azure OpenAI, etc.)
o Strong prompt engineering experience
• Strong Python skills
• Experience within a Medicare or Regulated environment: HIPPA, etc.
• Experience with APIs, services, and cloud platforms - Azure
• Experience building and deploying production systems
• Prompt Chains and Orchestration experience
• RAG (Retrieval-Augmented Generation) experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.