Job Description
Insight Global is sourcing for a Production Support Engineer, to join a leading health solutions company that provides healthcare and retail pharmacy services. As the Production Support Engineer, you will provide operational support for large-scale enterprise applications during standard U.S. business hours. This role is ideal for someone early in their career who is eager to learn, highly detail-oriented, and interested in building a strong foundation in production operations, incident management, and system reliability. The engineer will primarily focus on triaging and resolving production support tickets, investigating alerts, and performing system health checks across on-premise and cloud environments, with mentorship and guidance provided by senior engineers. This position will be hybrid with preference to candidates local to New England, Richardson, TX, Buffalo Grove, IL, or Phoenix, AZ. This position is a 6-month contract to hire.
Compensation: $_20_/hr. to $_30_/hr. Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on day one of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
· 1–3 years of experience in Production Support, NOC, Help Desk, Systems Operations, or a related technical support role.
· Basic understanding of enterprise applications and platforms (e.g., servers, web services and distributed applications, databases and batch/ETL workflows, cloud platforms)
· Experience working with ticketing systems (e.g., ServiceNow, Jira, Zendesk) and following incident management processes.
· Strong attention to detail and ability to follow runbooks, checklists, and escalation procedures accurately.
· Excellent written and verbal communication skills, with the ability to explain technical issues clearly to both technical and non-technical partners.
· Strong problem-solving mindset and curiosity to investigate issues end-to-end and learn from senior engineers.
· Familiarity with monitoring and observability tools such as Grafana, Prometheus, Splunk, Datadog, AppDynamics, or similar).
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.