Job Description
IT Support Specialist – 6 Month Contract
Location: 50 Park Lane, Providence, Rhode Island
Schedule: Monday–Friday, 9am–5pm
About Ocean State Media:
Ocean State Media is a growing PBS station with 75 employees across 4 locations, expanding to over 85. We are transitioning from outside IT support to an in-house solution and seeking a hands-on IT Support Specialist to join our team on a 6-month contract.
Role Overview:
The IT Support Specialist will provide day-to-day technical support across the organization, focusing on troubleshooting and maintaining printers, network systems, and Google Workspace.
This role is critical during a period of transition as their current IT staff member departs, and they build our in-house capabilities.
Key Responsibilities:
Provide daily IT support for staff across multiple locations, including troubleshooting personal and network printers, resolving connectivity issues, and supporting remote deposit functions.
Maintain and optimize Google Workspace and ensure seamless network integration for all devices.
Address technical issues efficiently without getting bogged down by minor problems.
Escalate complex issues to higher-level support (Tech MD) as needed, while striving to resolve as much as possible in-house.
Collaborate with the IT Manager and Head of IT to ensure smooth operations and transition.
Assist with computer switching and ensure all devices are on the same network.
Support the organization during a period of change, including adapting to new processes and technologies.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Requirements:
- 3–5 years of professional IT experience
- Strong understanding of general IT concepts, specifically printers, networks
- Experience with Google Workspace
-Excellent troubleshooting and problem-solving skills
- Strong communication and soft skills; able to support staff with varying levels of technical expertise
Nice to Have Skills & Experience
Pluses:
- IT degree (preferred, but not required)
- Broadcasting industry experience (not required, but a bonus)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.