Insight Global is looking for a Servicing Analyst to join the team with one of our large banking clients in the downtown Toronto area on a 1-year contract. The successful candidate will be responsible for the following:
Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner.
Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met.
Addresses customer services issues according to established parameters, escalating as required
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities
Executes routine tasks such as service requests, transactions, queries etc. within relevant service-level agreements
Investigates and addresses specific customer issues
Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required
Supports the development of tools and delivery of training focused on delivering business results
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting
Collaborates to execute loan servicing and monitoring requests Prepares customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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1-3 years of a relevant experience and post-secondary degree in a related field of study desirable or an equivalent combination of education and experience -- Commerce or Finance
Bilingual (French) - strong communication skills both written and verbal
Experience dispersing money via direct transfer, wire transfers, SWIFT, or other methods
Ability to calculate fees and interest
Knowledge and understanding of the business unit's products and services, processes, and controls
Knowledge of standard desktop applications and department systems and applications
Ability to manage time effectively and prioritize tasks
Self-starter with an eager attitude to learn and grow in an exciting and fast-paced work environment Ability to work Monday to Friday, 8:30am - 5pm OR 11:00am - 7:00pm
Experience working in a banking or enterprise-level financial institution
Experience working on LoanIQ
Exposure to syndicated loans Experience in corporate and commercial lending and loan servicing
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.