On Site Help Desk Technician
May 23, 2023
An employer in Pittsburg, PA is looking for a Help Desk Technician. This role will be onsite 5 days a week working alongside a team of 1 locally and team of 8 remotely dealing with level 2 technical issues. This person will be supporting about 75-100 users locally/1,400 users remotely doing 60% remote phone support and 40% desk side support resolving 15-20 tickets per day. Some of the main responsibilities of this role includes: hardware troubleshooting, connectivity issues, exchange management, Active Directory issues, 0365 issues, supporting Windows OS systems, and other level 2 troubleshooting problems. On a daily basis this person would receive their tickets through their internal ticketing system and either remote in and resolve the ticket or go desk side and resolve it that way. They will also be interacting with their System Admins and Networking team for any escalated issues.
5+ years of both remote and deskside technical support experience
Strong experience troubleshooting hardware including: Dell computers, printers, office phones, etc....
Strong experience with Active Directory (unlocking accounts, password resets, etc...)
Strong experience troubleshooting 0365 (specifically Outlook and Exchange)
Experience with Windows imaging and PC refreshes
Excellent written and verbal communication
System/Windows Administrator experience
Experience using MVT for Microsoft deployment