* Installs, maintains, and troubleshoots PC hardware and software as well as printer hardware.
* Researches and evaluates new software and hardware products as they relate to the County's network.
* Recommends purchases and modifications of existing hardware / software as needed based on requirements.
* Keeps end-users and management regularly informed of the status of trouble tickets and projects.
* Documents solutions effectively to enable knowledge transfer and historical reference.
* Ensures compliance with vendor licensing laws and regulations.
* Performs other related duties as required or requested.
* Interact well with the public, elected officials, vendors, and with County management and staff.
* Communicate effectively both orally and in writing with end-users and technical peers.
* Seek out solutions independently from multiple resources when problem solving (internet, manuals, staff, etc.)
* Work with minimum supervision independently as well as in a team environment
* Work on projects with a limited time frame
* Multi-task effectively
* Keep abreast of new and emerging technologies
* Make informed decisions
- Bachelor's or Associate's Degree in computer science, information technology or related field OR 3 years of relevant experience
- Previous experience in desktop, helpdesk, or IT Support
- Exceptional customer service skills and experience with MS Office
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.