Job Description
Insight Global is currently seeking a L2 Support Analyst for a large pharmaceutical client. This person will be joining a large team responsible for implementation and support of clinical trial technologies. This person will be responsible primarily for analysis and review of support trends across technology implementations with the goal of identifying root cause for large scale resolution and process improvement. This person should have experience with technologies such as Python/SQL and BI tools to do this. This person will also be responsible for support/triage of tickets along with the larger team.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 3+ years of experience in L2 support including root cause analysis
- Data analysis using relevant BI tools and Python/SQL for basic queries
- Process improvement
- Triage across internal technology teams and external vendors
Excellent communication and analysis experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.