Job Description
We are seeking a detail-oriented and customer-focused Administrative Assistant to support daily operations by serving as the first point of contact for incoming client requests. This individual will play a key role in answering phone calls, identifying client concerns, and creating accurate support tickets related to server or system issues. The ideal candidate is organized, responsive, and comfortable working in a fast-paced, client-facing environment.
Key Responsibilities:
• Answer and manage a high volume of incoming phone calls from clients
• Create and log tickets for server board issues and general client concerns
• Accurately document issue details, including urgency and impact
• Route tickets to the appropriate internal teams for resolution
• Monitor ticket progress and follow up to ensure timely completion
• Communicate updates and resolutions back to clients in a professional manner
• Maintain organized records of all service requests and interactions
Support administrative tasks as needed to assist the team
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-great commuication
-ability to commute on site to radnor
-1 year of customer support experience preferred
Nice to Have Skills & Experience
-bilingual
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.