Digital Communication Specialist

A leading healthcare system in Philadelphia is seeking a Digital Communications Specialist to support the supply chain organization focused on new product rollouts and operational updates. This individual will play a critical role in translating technical and operational information into clear, user-friendly communications that drive awareness, training, and adoption across a large end-user population (up to 3,000+ employees).
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Key Responsibilities
• Attend project kickoffs and recurring meetings for new product introductions, operational updates, and process changes
• Partner with stakeholders to gather key inputs, ask clarifying questions, and ensure a full understanding of the communication objectives (candidates must be proactive—not just take notes)
• Capture and synthesize meeting discussions into concise, structured takeaways, including defined deliverables (e.g., “top 8 bullets” summarizing key initiatives)
• Convert technical or operational details (e.g., equipment usage, cleaning procedures, workflows) into polished, user-friendly communications
• Develop and distribute communications across multiple channels, including:
o Mass email campaigns (supporting distribution to 3,000+ users)
o SharePoint / intranet postings
o Product guides, training materials, and how-to documentation
• Collaborate with cross-functional teams (supply chain, clinical teams, product teams) to ensure messaging is accurate, consistent, and aligned with business goals
• Ensure communications are user-focused, clearly answering:
o Why the audience is receiving the communication
o What action is required
o What training or next steps are coming
• Maintain and update communication assets, including product brochures and cross-reference documentation

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Experience creating professional communications using Adobe Creative Cloud (InDesign, Illustrator, etc.)
• Strong ability to translate complex or technical information into clear, visually engaging content
• High attention to detail and ability to produce polished deliverables quickly
• Excellent written communication skills and ability to tailor messaging to different audiences
• Ability to synthesize information from multiple stakeholders and distill it into digestible formats
• Strong organizational skills with the ability to manage multiple communications and deadlines simultaneously

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.