Customer Service Representative

Insight Global is seeking a motivated Customer Service Representative to join one of our large retail clients dedicated escalation team where delivering exceptional experiences truly matters. In this role, you’ll be on the front lines of resolving complex customer incidents, providing high-touch, white-glove service through phone and email interactions. You’ll navigate a fast-paced, high-impact environment, leveraging critical thinking and strong problem-solving skills to turn challenging situations into positive outcomes. On a weekly basis, you can expect to connect with approximately 150 customers and successfully resolve 60+ tickets using a dynamic ticketing platform making a direct impact on customer satisfaction and brand loyalty. This role is perfect for someone who thrives in structured, systems-driven environments but also brings energy, empathy, and ownership to every interaction. You’ll collaborate closely with your team to meet and exceed KPIs while continuously developing your skills through ongoing training and feedback. Success from day one means showing up with a strong sense of accountability, a commitment to learning, and a passion for delivering solutions that put the customer first. If you’re someone who enjoys staying engaged, juggling multiple tools, and making a real difference with every conversation this is the opportunity for you.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

· Entry-level professional with a strong desire to start and grow a career in customer service
· Previous customer-facing experience (retail, restaurant, call center, or similar)
· Comfortable speaking on the phone for extended periods in a fast-paced environment
· Strong communication skills with the ability to handle high-volume customer interactions
· Demonstrated problem-solving skills with a solutions-oriented mindset
· Ability to multitask across systems while maintaining a positive customer experience
· Eagerness to learn new technology tools and navigate multiple systems
· Reliable, with the ability to stay engaged and productive throughout the workday

· Experience working in a structured or metrics-driven environment (KPIs, ticket volume, etc.)
· Team-oriented mindset with openness to feedback and continuous improvement

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.