Job Description
• Lead hands-on deployments and decommissioning of POS and hospitality technology solutions across 40+ schools within the west coast region (California, Nevada, Arizona)
• Provide technical support for POS systems, including installation, configuration, troubleshooting, and staff training.
• Act as the escalation point for advanced technical issues during deployments (2nd/3rd level), collaborating with support teams and vendors to resolve complex challenges.
• Guide customers through transitions to new POS platforms, including data management, integration, and platform optimization.
• Manage multiple concurrent projects, prioritizing tasks and ensuring timely delivery and customer satisfaction.
• Communicate status updates proactively to regional leadership and stakeholders, flagging potential issues before they impact operations
• Train local technical leads and field staff on process improvements, deployment standards, and support procedures
• Maintain documentation for implementation plans, network diagrams, and project progress
Provide post-sales support and ongoing customer service, achieving high satisfaction rates.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 5+ years of hands-on experience implementing, supporting, and troubleshooting POS and hospitality technology solutions in multi-site environments.
• Must be local to one of these locations (Nevada, California, Arizona)
• Proven track record of leading technology deployments, managing escalations, and delivering training to end users
• Strong project management, organization, and communication skills.
• Experience supporting hospitality customers and resolving technical issues in fast-paced settings
• Proficiency with tools such as Salesforce, Microsoft SQL Server, Windows, and Microsoft Office
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.