Job Description
The Senior Workflow Consultant serves as a strategic advisor on patient flow best practices, driving process improvement and change management across complex health systems. By assessing current workflows and configuring our clients solutions, they help clients enhance operational efficiency, labor productivity, and patient outcomes.
1. Client Consultation (20%) – Advise health system leaders on patient flow transformation and workflow adoption.
2. Workflow Analysis (20%) – Assess current state, readiness, and manage project deliverables and timelines.
3. Design Facilitation (20%) – Lead workflow design sessions; align training strategies to stakeholder needs.
4. Solution Configuration (15%) – Translate process changes into software build settings.
5. Internal Expertise (15%) – Stay current on solutions and mentor peers; collaborate cross-functionally.
6. Executive Engagement (10%) – Maintain communication with client executives, support post-implementation improvements.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 4+ years client-facing experience; strong grasp of client/vendor dynamics.
• 2+ year leading stakeholder engagement across projects.
• Deep understanding of capacity management and patient flow; able to identify and communicate process improvements.
• RTLS or Healthcare technology!
• Proven ability to manage multiple priorities independently.
• Proficient in aligning application reporting with client goals.
• High analytical and technical aptitude; solves complex problems with rigor.
• Navigates formal/informal organizational channels effectively.
Travel & Availability:
• Up to 50% travel – domestic and compensated.
• Occasional evening/weekend availability may be needed.
Nice to Have Skills & Experience
Plusses:
• 1+ year as a Workflow Consultant.
• 2+ years in clinical, patient placement, or health system operations.
• Lean Six Sigma certification.
• BS/BA or equivalent in healthcare (clinical, operations, IT).
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.