Job Description
We are looking for a Desktop Support technician to support the ongoing efforts of Windows 11 upgrade for a large Hospital system in Philadelphia.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3+ years experience as PC/computer technician or similar role Experience with LAN/WAN networks troubleshooting Thorough knowledge of computer systems and IT components Experience working in an enterprise IT environment Experience in remote PC troubleshooting both Laptop and iPhone Good knowledge of internet security and data privacy principles Printer support experience (HP Printers) Excellent troubleshooting skills Excellent communication abilities and customer service skills Exceptional organizing and time-management skills
Nice to Have Skills & Experience
BSc/BA in Computer Science, engineering, relevant field, or commensurate experience Relevant certifications (e.g. CompTIA A+) will be an advantage
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.