Customer Service Representative

Insight Global is seeking a highly organized and motivated Customer Service Representative to join our team. This individual will be responsible for providing exceptional support to customers via phone, email, and web-based systems. The ideal candidate thrives in a fast-paced environment, demonstrates excellent communication and multitasking skills, and is eager to learn and adapt to new technologies.

- Deliver outstanding customer service on behalf of the company through various communication channels
- Manage inbound and outbound calls efficiently and professionally
- Schedule appointments using internal systems and mapping tools
- Accurately document customer interactions in our database and provide relevant information to clients

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

- High school diploma or equivalent
- 1-3 years of experience in a customer service role, preferably in a fast-paced environment
- Proficient typing and computer skills; familiarity with web-based systems, Microsoft Suite, Google and Excellent verbal and written communication skills
- Strong organizational and multitasking abilities

- Additional education or certifications in customer service or related fields is a plus

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.