Mobile Device Technician

Manage mobile device inventory, incoming packages, replacement deployment and storage room organization daily.
Resolve colleagues/clients problem tickets, providing troubleshooting assistance with their mobile devices.
Prepare equipment for deployment when a replacement device (mobile phone, tablet, iPad, and jetpack) is required by ensuring they are in working order, factory reset and ready for activation.
Notify colleagues/clients when they are not in compliance with corporate policy and rectify the problem.
Manage multiple tasks, prioritizing them in order of importance while adhering to deadlines as well as other daily duties.
Work with Cigna preferred wireless carriers to assist with troubleshooting and resolving issue.
Identify and implement opportunities for department improvements and enhancements.
Work intake using Service now to manage and track support incidents and requests.
Provide day-to-day technical, project, and process support to colleagues and the team via email Calls, Webex etc.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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- high school diploma or equivalent
- 2+ years of IT mobility experience
- 2 years customer service experience and inventory management
- retail carrier experience (cell phones, Apple & Android products, smartphones, and tablets)
- Microsoft suites experience
- sharp communication and soft skills

- prior experience working in the healthcare and/or insurance industry

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.