Insight Global is seeking a Technical Support Specialist to sit onsite 2x a week for a large Medical Device Client. In this role, you will be the first point of contact for customers calling in with inquiries or questions about their devices and the application it is integrated with. All calls will be expected to be documented properly and handled with a Customer First mindset, prioritizing efficiency and solutions. Issues can include general usage questions, password resets, and basic IT troubleshooting. If any major bugs are apparent, the representative will escalate to the engineers for further investigation.
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Help desk experience in the healthcare industry
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.