Insight Global is looking for a junior IT Help Desk associate to join a large Pittsburgh based retailer to assist with busy season. This is an entry level role and will include support work assisting store staff and customers. Some of the daily operations the associate will be responsible for are troubleshooting of registers, pin pads and handheld devices, password resets, connectivity issues, and desktop/laptop support on both Windows and Mac environments. The associate will be using active directory and an internal ticketing system to deliver on these issues, whether this is writing up documentation/reports, receiving inquiries, and escalating advanced problems. The right candidate will have an energetic personality and exemplify strong customer service skills both written and verbal. This will be and onsite role, so the candidate must be local to the Pittsburgh area.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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Associate's degree in Information Technology or related field
Internship/previous exposure to operating systems, networking support, laptops, etc.
Strong customer service
1-2 years in a similar helpdesk/desktop support role from a retail environment
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.