A medical assessment non-profit client of Insight Global is looking to add a Knowledge Manager to their amazing team! This person will be responsible for assessing the company's current environment and creating/implementing a strategy to maintain, process and store all internal & external knowledge materials with the end goal of having easily accessible material for the front line, contact center team. They will be responsible for presenting findings and solutions to executive level staff, cross functional partners and external vendors.
The ideal consultant will have experience completing a content management strategy from end to end in an enterprise environment with strong expertise in Salesforce Classic & Lightening views as well as Flare content management systems. They will also have experience working in a contact center, understanding how the environment works.
Everyday will look different, so we are looking for a true self-starter to bring in an outside perspective and lead this initiative!
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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-5+ years experience as a Knowledge Manager leading a content management initiative from start to finish ( assess current state of org, envision future state, create project plan, implement)
-Previous experience working within a contact center
-Strong expertise working with Salesforce Classic & Lightening view and Flare for both internal and external content management
-Strong communication skills with proven leadership working with both internal stakeholders and external partners
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.