The candidate(s) for this position would have excellent attention to detail. Ability to multitask effectively. Strong written and verbal communication skills. Ability to perform repetitive tasks with a high degree of accuracy. Conduct telephone interviews on various telephony topics, accurately collect specific information for the Telecom department and complete data entry.
* Managing equipment orders (Ordering equipment, providing local contact tracking info, confirming equipment was received).
* Adding MAC addresses to BRD (spreadsheet).
* Getting equipment replaced that was "dead on arrival".
* Scheduling vendor technicians for any additional cabling that may be determined during activation.
* Number inventory (Checking numbers in TDB and CUCM are valid) (Checking for any Fax POTs lines that should be converted to ATA)
* Coordinate cleanup and shipping of old phones - getting replaced equipment sent back (working with local contacts to make sure equipment is sent back to CXtec)
* Updating telecom database after migration or filling out upload form for to be processed.
* Workflow for AS400 updates?
* Follow up with locations -- scripted questions i.e. training questions, proper operation of hardware and software, etc.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
* Knowledge Of Basic Software - you should have a good knowledge and experience of operating basic computer software programs. This includes MS Word and MS Excel, required to input data to a Telecom database.
* Communication Skills- Verbal and written - you will often be required to interact at all levels, such as members, managers, or customers.
* Accuracy and Attention to Detail - Attention to detail and precision are crucial abilities in the data entry process, concentrate on tasks and deliver accurate results.
* Organizational and Time Management Skills - work planning, scheduling of tasks, completion of work before deadlines.
* Teamwork - Working in a team environment resulting in productivity and effectiveness.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.