- Insight Global is seeking an IT Support Specialist to join one of our higher education clients in Pittsburgh PA. We are looking for someone who has a key focus on infrastructure support with the desire to also provide specialized support around industrial/lab systems and equipment. This person will be maintaining the back-end infrastructure, performing updates, networking provisioning, and deploying new services. On the industrial IT side of the house, you will be troubleshooting, running diagnostics, and preventative maintenance on classroom lab equipment. This IT Support Specialist will also help with advanced endpoint support and assist the current endpoint specialist on complicated requests of incidents. Some projects in the pipeline that they will be involved with include the following:
- They will take part in a team IT inventory project. Initial inventories of both departments have been completed by the endpoint team. The 2nd will include verification, risk assessment, and detailed documentation of specialized functions or configurations.
- Assess moving and existing HPC cluster to an on-campus datacenter. This project includes feasibility, space planning, logistics coordination and financial assessment and predictions.
- Expanding our current network and system monitoring solution (PRTG) to include more features such as network bandwidth monitoring, service level monitoring and automated reactions
* Strong understanding of various operating systems ( ex. Windows or Linux)
* Experience/knowledge with networking provisioning, infrastructure support, and data center operations.
* 3+ years professional IT experience
* Associates degree or specialized certificates/completed bootcamps
* VMware or some other virtualization tool
· Experience with specialized IT(industrial/lab equipment)
· Bachelor's degree in a related field
· Mac support experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.