IT Office Support Specialist

Day to Day:



Insight Global is seeking an onsite IT Support Specialist for one of our largest clients in Pittsburgh, PA. Our client is looking for this IT Specialist to assist with end-users support along with the office hardware and software. This person will need to have great communication skills and will be working with various members in the office. This person will need to ensure office AV equipment is in good working order for meetings and events. They will be providing support for personal computers, printers, and operating systems as well. On a day-to-day they will be using ServiceNow for ticketing purposes as well as updating and closing out tickets. This team is looking for someone with a great personality, a critical thinker, someone who is self-motivated, can handle a fast-paced environment and can come in and hit the ground running.

Must-Haves:



2+ years of IT troubleshooting & end-user support

Bachelor's degree, preferably in Computer Science or Information Technology

Knowledge of personal computers hardware, operating systems, application software and printers

Experience with AV Equipment

Experience with wiring closets, network switches and PDU's

Plusses:



Experience in a Legal or Professional services environment

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.