Helpdesk Representative

Post Date

Nov 15, 2023

Location

Cranberry Township,
Pennsylvania

ZIP/Postal Code

16066
US
Oct 05, 2025 Insight Global

Job Type

Contract-to-perm

Category

Help Desk

Req #

PIT-664841

Pay Rate

$17 - $26 (hourly estimate)

Job Description

The Helpdesk Analyst, located in Cranberry Township, PA, provides support to end users and IT systems on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Performs pro-active monitoring of company's computer systems through appropriate tools. Documents, tracks, and monitors problems to ensure timely resolutions. Works directly with customers on resolving problems that typically take greater time and experience to resolve. Participates in various projects to monitor and improve responsiveness to customer. Plans and monitors goals. Incumbents are service matter experts and promote instructions from pre-established guidelines to resolve issues.

Required Skills & Experience

* Bachelor's Degree (any)

* Standard desktop, tools & utilities

* Call Center technologies

Nice to Have Skills & Experience

* Troubleshooting skills

* Call Center technologies

* IT/Helpdesk internship exp

* Server operating systems, tools & utilities

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.