The Associate Service Specialist plays a critical role in an emerging area of our business, playing an integral part of our mission to revolutionize the pharmaceutical industry's approach to physician engagement. As an early-stage company, we search for individuals to join our team who are driven and have entrepreneurial determination. The company has experienced rapid, consistent growth for the past 5+ years. We pride ourselves on being a "meritocracy" where team members have exceptional opportunity for career growth. While we focus on working together to continue the growth and success of our business, we place emphasis on the individual career growth and development of our team members.
The Associate Service Specialist travels to physicians' offices within an assigned territory providing pharmaceutical resources and information to physicians and other healthcare professionals (HCPs) in their offices. The territory includes a regular route of physicians with whom the Service Specialist will need to establish on-going relationships. Most time will be spent calling on physician offices in the assigned territory, with a modest amount of planning and administrative work to be done to report activity and ensure record keeping. The company operates a "service-oriented selling model" to support pharmaceutical and other healthcare brands. As such, it requires sales skills and a sales-oriented profile. However, it is not "hard selling" where you take an order in the office. Rather it is more of an influence sale, representing our customers, engaging and presenting information, but without hard
closing.
Responsibilities of the Associate Service Specialist
Understanding customer business objectives and supporting HCPs as their primary contact
Operate ethically and in accordance with the company's process and policies at all times
Mastery of information; will undergo regular training that requires studying for and passing certifications, both written and verbal
Manage territory calling on a range of HCPs in targeted physician offices
Distribute and manage resources within guidelines provided by management
Develop and maintain in-depth knowledge of the market and customers
Manage territory as a business to achieve call plans and customer satisfaction
Establish and manage high quality customer relationships
Execute customer call plans and following-up on customer requests
Comply with company reporting requirement
Adhere to all company and industry guidelines and regulations
Degree preferred -- Associates or Bachelors degree from accredited institution preferred
Must be able to sell efficiently and professionally
Strong interpersonal skills and excellent verbal communication skills
Strong attention to detail and outstanding organization skills
Comfortable working independently to achieve results
Strong work ethic
Professional, proactive demeanor
Must reside locally / within assigned territory
Must have and maintain a valid driver's license and have a safe driving record
Proficiency with using technology for business purposes
Essential Core Competencies: Action Oriented, Problem Solving, Priority Setting, Intellectual Horsepower, Drive For Results, Dealing With Ambiguity
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.