One of our largest clients in the health data analytics realm is looking for a Business Process Analyst to join their team. You will join a group of 3 supporting the process improvement effort across 5-6 products in the portfolio -- This was a pilot program that was successful during the first two quarters of the year. You will be responsible for using the health and performance data gathered by the Production Triage team to identify risks and translate information into concrete actions. This role primarily oversees process fidelity governance, reviews, and synthesizes Triage team, squad, and departmental stakeholder metrics, and provides strategic data tooling/process support where appropriate. You will use BI tools like Tableau and Easy BI to perform data analysis & you will use Jira/Confluence to track progress within the agile development process. This role is fully remote, but you must work EST hours.
3+ years of professional experience working as a Business Process Analyst
Extensive experience working in an Agile environment
Experience using Data Analysis to improve processes & adhere to SLAs -- Tableau, Easy BI
Experience working with PM tools such as Jira or Confluence -- Data Visualization, Dashboarding, Triaging Production Tickets
Strong Soft Skills -- Ability to work on a team, Very Engaged, Strong Communication Skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.