Our client is hiring for several Level 1 Help Desk Support Analysts. This person will provide guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. They will be responsible for responding to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT. Escalates to or consults with senior staff when solution is unclear. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Work is subject to frequent review by more experienced professionals in IT Customer Support. We are looking for someone who has an aptitude to learn and grow within a large enterprise company. Once hired, they will go through a thorough 6-week training program before taking calls. Excellent customer service and over the phone presence required. Candidates will need hard wired internet connection and a computer with video camera for training period.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.