This individual will joining the system engineering team working along side government employees for the O&M support for the Windows environment managing the Microsoft applications. This is a standard day shift MON-FRI.
Hardware Maintenance:
- Hardware problem diagnosis
- Replacement parts and materials are provided by Technology Engineers and/or Hardware Suppliers
- Replacement of hardware components under the direction of the CTSS team and the equipment's supplier (as required)
Software Maintenance:
- Aid engineers in software problem diagnosis.
- Aid engineers in operating system problem diagnosis.
- Implement solutions under the guidance of the CTSS team, engineer, and the equipment's supplier as required.
- Provide Anti-Virus Patching Services - based upon a maintenance schedule.
- Provide Operating System Debug and Patching Services -with concurrence and direction from CTSS, System LOB Owner, and Equipment Supplier.
Minimum of 2 years relevant experience in help desk or system administration of a windows environment
- Active DOE Q Clearance or DOD Top Secret Clearance required. Can hold up to TS/SCI
- At least 1 year of Windows system administration experience
- Able to remote into workstations to identify hardware or software issues and resolve tickets independently
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.