On Site Help Desk Technician

Post Date

Feb 01, 2023

Location

Pittsburgh,
Pennsylvania

ZIP/Postal Code

15238
US
Aug 13, 2024 Insight Global

Job Type

Contract

Category

PC Technician

Req #

HOU-600454

Pay Rate

$23 - $35 (hourly estimate)

Job Description

An employer in Pittsburg, PA is looking for a Help Desk Technician. This role will be onsite 5 days a week working alongside a team of 1 locally and team of 8 remotely dealing with level 2 technical issues. This person will be supporting about 75-100 users locally/1,400 users remotely doing 60% remote phone support and 40% desk side support resolving 15-20 tickets per day. Some of the main responsibilities of this role includes: hardware troubleshooting, connectivity issues, exchange management, Active Directory issues, 0365 issues, supporting Windows OS systems, and other level 2 troubleshooting problems. On a daily basis this person would receive their tickets through their internal ticketing system and either remote in and resolve the ticket or go desk side and resolve it that way. They will also be interacting with their System Admins and Networking team for any escalated issues.

Required Skills & Experience

Bachelor's Degree



5+ years of both remote and deskside technical support experience



Strong experience troubleshooting hardware including: Dell computers, printers, office phones, etc....



Strong experience with Active Directory (unlocking accounts, password resets, etc...)



Strong experience troubleshooting 0365 (specifically Outlook and Exchange)



Experience with Windows imaging and PC refreshes



Excellent written and verbal communication

Nice to Have Skills & Experience

System/Windows Administrator experience



Experience using MVT for Microsoft deployment

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.