REMOTE Application Support Specialist (.NET)

Post Date

Jan 25, 2023

Location

Philadelphia,
Pennsylvania

ZIP/Postal Code

19113
US
Jul 19, 2024 Insight Global

Job Type

Contract,Perm Possible

Category

System Administrator

Req #

PHL-598434

Pay Rate

$46 - $69 (hourly estimate)

Job Description

A leader in the Medicare/Medicaid space is hiring for a REMOTE Application Specialist to join their Shared Services group responsible for owning the client's Pharmacy Benefit Management application system. Joining a team of 6 people, this group drives the coordination and communication of the client's internal technology and business teams, along with their external vendors and pharmacy clients. As the Lead Application Support Specialist, you will provide white-glove level support to the external pharmacy clients by documenting their request, then leveraging your knowledge of how the application is hosted, connected, etc. Internally you will drive the communication and coordination of various departments to ensure the issue is resolved. The ideal candidate will possess hands on experience resolving incidents for .NET based web applications and client/server environments and effectively communicating technical procedures and issues to business leadership.

Required Skills & Experience

- Bachelor's Degree

- 7+ years of experience responding and resolving incidents for .NET web based services and technologies

- 5+ years communicating technology driven system updates and resolutions to business and technical stakeholders

- May provide input to manager on staff performance relating to technology but does not prepare or deliver reviews.

- Is able to analyze cross-technology and cross platform issues.

- Conducts complete diagnostics of most business problems, factoring in a strong understanding of the technical architecture.

- 6+ years of experience troubleshooting n-tier Client/Server environments performance issues

Nice to Have Skills & Experience

- Experience supporting a Pharmacy Benefit Management (PBM) application system

-Applicable work history supporting stakeholders in the health payor and/or Medicare/Medicaid space

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.