*Remote* Service Desk Analyst

Post Date

Jan 04, 2023

Location

King Of Prussia,
Pennsylvania

ZIP/Postal Code

19406
US
Aug 13, 2024 Insight Global

Job Type

Perm

Category

Help Desk

Req #

KPD-577810

Pay Rate

$52k - $60k (estimate)

Job Description

Insight Global is seeking a remote Service Desk Analyst for a full-time role with a Technology Services Provider in the King of Prussia, PA area. This person will join a team of Service Desk Analysts that support an array of customers with various technical environments. The team supports customers with all aspects of Infrastructure support, including Windows OS, O365, servers, hardware, networking, Citrix, security etc. This person should be well rounded in the infrastructure space and be comfortable balancing both project work and daily support initiatives. They will provide Level 1-2 support and escalate issues on an as needed basis.

Required Skills & Experience

- 2+ years' experience in an IT support role

- Citrix support experience

- Active Directory and O365 support experience

- Server support experience

- VMWare experience

Nice to Have Skills & Experience

- Prior experience working for an MSP

- Industry related certifications

- Azure support experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.