Job Description
This role is responsible for managing employee accommodation requests that have escalated to our team by our third-party administrator. Additionally, this role engages with employees who have questions regarding leave of absence or time away from work.
- Support operations of reasonable accommodations under the Americans with Disabilities Act as Amended (ADAAA), working alongside our third party co-sourcing partner. Co-sourcing partner begins the interactive process; Global Process Delivery becomes involved to support more complex accommodation requests.
- Support operations of leave of absence and disability programs by resolving employees’ pay-related questions and/or vendor management related concerns.
- Support employees’ queries by applying functional knowledge and relevant experience and using an empathetic, customer-service mindset.
- Ensure compliance with relevant benefits laws, regulations, and company policies across the region.
- Follow documented operational processes and controls to drive efficiency and mitigate risk.
- Identify operational issues and drive resolution using data analysis and critical thinking.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 2-4 years’ prior experience in benefits or HR, specifically working on accommodations under the ADA and leave of absence administration
- Ability to build cross-functional relationships and partner with various stakeholders to deliver solutions that are aligned to strategy, support business objectives, and meet all legal requirements
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Strong skill on vendor management and project management
- Strong verbal and written presentation skills, including ability to prepare materials for audiences at all levels of the organization
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, CoPilot).
Nice to Have Skills & Experience
- Experience working with third-party benefit and leave administrators
- Experience with Workday, ServiceNow
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.