Level 1 Deployment Technician - Roseburg, OR

We are seeking Level 1 Deployment Technicians to support a large-scale endpoint modernization initiative involving the replacement and upgrade of approximately 4,000 end-of-life devices across Oregon.

This role will focus on high-volume device deployments, supporting installation, setup, and basic troubleshooting of desktops and laptops. Technicians will work under the guidance of lead technicians to ensure devices are properly configured, functional, and ready for end-user use.

This is an entry-level, hands-on technical role ideal for candidates with foundational IT experience looking to grow within enterprise deployment environments.

Key Responsibilities:
-Assist with device swaps and deployments for desktops and laptops across assigned sites
-Support device setup and installation, including cable management and workstation configuration
-Perform basic imaging and configuration tasks following established procedures
-Conduct initial functional checks (login, peripherals, connectivity) prior to user handoff
-Provide basic troubleshooting support for hardware, software, and connectivity issues
-Assist with printer and peripheral setup, including monitors, keyboards, and docking stations
-Support asset tracking and inventory updates, ensuring accurate documentation of deployed devices
-Document tasks, issues, and resolutions within tracking systems
-Deliver strong customer service when interacting with end-users during deployments
-Escalate technical issues beyond scope to Level 2 technicians or leads

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

-6+ months experience as PC/computer technician or similar role
-Familiar with LAN/WAN networks troubleshooting concepts
-Knowledge of computer systems and IT components
-Understanding of remote PC troubleshooting
-Knowledge of internet security and data privacy principles
-Basic troubleshooting skills
-Excellent communication abilities and customer service skills
-Exceptional organizing and time-management skills
-BSc/BA in Computer Science, engineering or relevant field or a combination of relevant experience
-Ability to lift up to 50 pounds

-Experience working in a healthcare environment
-Relevant certifications (e.g. CompTIA A+) will be an advantage
-Exposure to device deployments or refresh projects
-Familiarity with Windows environments and workstation setup
-Ability to follow standard deployment processes and documentation requirements

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.