Job Description
Insight Global is looking for a Lead Telecom Engineer. You will provide technical leadership and hands on expertise for our client’s enterprise Avaya voice and contact center platforms supporting hospitals, clinics, call centers, and administrative operations. This role is responsible for architecture, stability, modernization, and operational excellence of Avaya systems in a 24/7 healthcare environment, while serving as the senior escalation point and technical mentor for telecom staff.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 5+ years of hands on Avaya engineering experience in an enterprise environment
• Strong expertise with:
o Avaya Aura Communication Manager
o Session Manager / System Manager
o SIP, VoIP, and telephony protocols
o Media gateways and endpoints
• Experience supporting mission critical voice systems in 24/7 environments
• Must be comfortable serving as the highest level technical escalation for complex incidents and outages
• Previous in-depth experience designing and maintaining secure voice architectures, including SIP, SBCs, QoS, and network segmentation
• Proven track record migrating a data center(s) from on-prem to the cloud
Nice to Have Skills & Experience
• Hospital experience working across multiple sites
• Avaya certifications (CM, ACIS/ACSS, or equivalent)
• Experience leading telecom modernization or migration initiatives
• Strong previous experience ensuring high availability and resiliency of voice and contact center services used for clinical, patient access, and operational workflows
• Previous experience working with Vocera devices
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.