Head of Accounts

A long-established creative marketing agency is expanding its senior leadership team and hiring a Head of Accounts to oversee a large portfolio of high-value clients and guide the agency’s account organization. This role reports directly to the COO — who previously held this position — creating a clear and proven path for long-term advancement.
This individual will manage Directors and cross-functional teams overseeing $10M+ in revenue. You’ll be responsible for the overall health, financial performance, and strategic direction of several enterprise-level accounts at once, while also driving new-client acquisition and expansion opportunities.
You will partner directly with the Executive team to guide operational decisions, elevate client satisfaction, forecast revenue, and strengthen the agency’s ability to scale. The organization is highly collaborative, promotes from within, and is growing — this position is open due to upward mobility at the leadership level and increased client demand.
Ideal candidates come from creative/digital agency environments (not brand-side) and excel at storytelling, strategic decision-making, high-level selling, and building deep client relationships. Team size varies by account but typically ranges from 20–30 across disciplines.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

12+ years overseeing enterprise-level clients within a creative/digital agency (brand-side backgrounds will not be considered)

8+ years leading teams, including coaching, resourcing, and performance development

Proven ability to run multiple high-value accounts simultaneously

Demonstrated success driving account growth, retaining large clients, and securing new business

Exceptional selling and negotiation ability with strong executive presence

Deep understanding of digital marketing, deliverables, multi-channel strategy, and agency operations

Experience managing $10M+ budgets, SOW creation, profitability metrics, and forecasting

Strong conflict-resolution and decision-making skills

Experience supporting an agency during scaling or restructuring phases

Exposure to crisis management for key clients

Background in OKR planning and agency-wide strategic initiatives

Familiarity with emerging digital channels or performance marketing tools

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.