Job Description
GENERAL STATEMENT OF DUTIES
An IT Administrator Senior will provide enterprise support; plan, design, maintain, and implement services within a specified technical discipline. Assist and support IT employees to resolve technology development and integration issues and accommodate growth and expansion. Ensure adherence of performance, security, and operations requirements of specific assigned systems. Function as the technical expert and project lead over assigned systems, employees, and teams. Technical disciplines:
• Network Administration - Responsible for the county's local (LAN) and wide (WAN) area networks. Large local area networks with multiple files, application, print servers, routers, switches, firewalls, intrusion prevention systems, and wireless devices. Coordinate and perform installations of internet work connections, connections to host computers, and other related network communications.
• Systems Administration - Responsible for enterprise servers, storage, authentication, cloud services, enterprise operating systems, computer systems security, all related enterprise computing hardware infrastructure, administration, and configuration. Large servers, virtual hosts, virtual servers, enterprise storage systems, directory services for identity and access management, and enterprise cloud services.
Typical Duties - Duties include, but are not limited to the following
Infrastructure Governance and Lifecycle Management
• Maintains responsibility for the design, implementation, documentation, and decommissioning of infrastructure and services that are assigned, that meets applicable goals and objectives as defined by business and departmental objectives.
• Develops, implements, and maintains the standards, processes, procedures, of how the infrastructure is monitored, managed, and maintained.
• Collaborates with project managers and technical services teams to identify and mitigate problems and incidents with the infrastructure and services that are assigned.
Technology Support and Management
• Maintains responsibility for the monitoring, management, and maintenance of the infrastructure that they are assigned.
• Monitors infrastructure for performance, capacity, and other potential risks.
• Manages the infrastructure, ensuring that the configuration, capacity, security, and availability requirements are met, and exceptions are documented.
• Maintains the infrastructure through proactive patching, lifecycle replacement and routine maintenance.
• Ensures that maintenance downtime is communicated to all appropriate personnel and change management procedures are followed.
Infrastructure Support
• Provides technical support for the infrastructure assigned.
• Collaborates with support operations, development, and our customers to ensure that infrastructure related incidents and problems are resolved in a timely manner.
• Provides support for technical teams through documentation, guides, and acts as a subject matter expert for the infrastructure they are assigned.
• Participates in on-call rotation for after-hours infrastructure support.
Technical Lead / Subject Matter Expert (SME)
• Collaborates with IT Supervisor and other team members to derive solutions that achieve business objectives.
• Reviews infrastructure and services that are delivered to ensure that a high-quality product is delivered.
• Assigns work items to other employees within the team assigned.
Other Duties
• Participates in meetings, in-service training, workshops, etc. for the purpose of gathering information required to perform the job.
• Performs other duties as assigned.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
EXPERIENCE AND TRAINING
1. Bachelor's degree in computer systems or related area; AND
2. Four years of responsible technical experience in enterprise infrastructure related discipline, including two years of lead worker experience; OR
3. Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by the client.
KNOWLEDGE, SKILLS, AND ABILITIES
Thorough knowledge of enterprise infrastructure; hardware and software installations; internet and intranet-based applications; security concepts; advanced research and analysis concepts and techniques; project management and supervision techniques; and general planning concepts.
• Network Administrator – Range of computer and networking software and hardware systems, web services, and related technologies; LAN/WAN layout and troubleshooting; infrastructure requirements and standards; computer security systems, applications, procedures, and techniques.
• Systems Administrator – Workstation and server building/repair; operating systems and infrastructure applications; LAN/WAN layout and troubleshooting; remote administration and login scripts; virus prevention and security measures.
Skill and ability to communicate effectively both orally and in writing; convey technical and complex information; assign work and evaluate staff performance; troubleshoot and resolve user concerns and operational problems; assess capacity and future needs of enterprise infrastructure; perform enterprise infrastructure installations; train and direct others in use of system; coordinate and implement projects; establish and maintain cooperative working relationships with system users and other county personnel; fix complex system problems with minimal user impact.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.