Field Services Manager

We are seeking a highly motivated Field Services Manager to support projects involving the installation of devices on laundry machines across the United States. You will work directly with Field Operations Director, 3rd party vendors and contractors to ensure project success. The ideal candidate will be a hands-on professional with experience in field and general business operations. Candidates in the Portland area are preferred but this opportunity is open to fully remote candidates. This salary range for this role is $90,000-$110,000

Responsibilities:

Field Oversight: Work closely with the Field Operations Director to coordinate field installation activities and ensure that resources are allocated effectively, to ensure installation targets are met.

Contractor Management: Managing a large team of contractors, ensuring efficient workload distribution and coordination. Successfully onboard and offboard contractors.

Site Visits: Conduct regular site visits to monitor project progress, identify potential issues, perform quality checks, and provide on-site support.
Installation: Be hands on, assist with installations as needed

Product Training: Training of 3rd party contractors to ensure they are successfully setup to perform the services as required.

Product Expert: Become a product expert, assisting with troubleshooting and support to 3rd party contractors. Be available on weekends, as needed to provide necessary support.

Travel Management: Plan and book travel arrangements, including flights and vehicle rentals, for weekly travel commitments.

Resource Allocation: Ensure that the necessary resources, including equipment and personnel, are available at project sites.

Problem-Solving: Address field-related challenges and implement solutions to keep projects on track.

Communication: Maintain open and effective communication with project teams, contractors, and stakeholders.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

- 3+ years of experience in field services
- Strong organizational and time management skills.
- Ability to travel
- Valid driver's license and clean driving record.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.

- Experience with project management tools and software is a plus.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.