The Systems Operations Engineer is responsible for the day-to-day activities of the Systems Operations and Administration Team which includes troubleshooting complex system issues and providing support to the Tier 2 support teams as needed. This role is responsible for performing required systems maintenance such as monthly patching, vulnerability remediation and system updates.
Additional Responsibilities:
* Provides exceptional IT support to internal customers across geographical locations ensuring a continuous high level of customer satisfaction.
* Develops, documents, makes recommendations, and communicates plans for investing in core system architecture, including analysis of cost reduction opportunities.
* Assists to coordinate and resolve escalations from Tier 1 and Tier 2 Support teams.
* Troubleshoots and supports branch networks, Citrix, Office 365, Active Directory, Group Policy, Azure AD, Windows and VMware.
* Performs administration of the branch networks, Citrix, Office 365, Active Directory, Group Policy, Azure AD, Windows and VMware including policy and configuration changes.
* Assists in maintenance/management of Greenbrier servers, storage and backup architecture.
*Collaborates with various internal and client teams to ensure a seamless transition from legacy environment to new cloud infrastructure and business-as-usual delivery of products and services.
* Interacts with Service desk team tracking client issues, updating client tickets and ensuring closure while providing documentation to update our knowledgebase.
* Documents configurations (updating CMDB, Visio Diagrams, project deliverables) as needed.
* Collaborate with other teams to ensure Service Levels (SLAs) are met.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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* Bachelor's degree in Computer Science, Information Systems, MIS or a minimum of 1 year experience supporting enterprise systems in a corporate IT support role.
* Possess the ability to troubleshoot and solve problems.
* Ability to communicate verbally and in writing.
* Ability to deliver customer service that provides an excellent end user support experience.
* Experience working with Microsoft Windows architecture including general knowledge of system management best practices for Microsoft Windows Server, Office 365, SQL Server, Active Directory (AD), Group Policy, and Remote Installation Services.
* Experience implementing, administering, and supporting Azure (IaaS) or Cloud Security.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.