Insight Global client, a Federal Credit Union is seeking to hire a contact center representative to sit in their Rocklin call center. This representative will be responsible for answering inbound calls to resolve client questions and concerns. This person will need to be technically capable as they will be operating on a dual monitor set up and documenting client conversations in a CRM. This representative will demonstrate the ability to upsell services and products while resolving client requests. All candidates must have availability to work 6:00am- 4:00pm AND 9:30am-6:30pm Monday- Friday. Punctual attendance is required. Pay range: $18.70/hr-$20.60/hr.
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- 1-2 years of customer service experience (fast-paced environment)
- Must have 1 year of recent sales experience.
- Proven ability to upsell services or products in a working environment.
- Proficient computer skills (MS Office Suite, Word, Outlook, Excel)
- Experience working within a banking/customer service position.
- Call center experience (highly preferred)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.