A client in the Portland, Oregon area is looking for a Service Desk Technician to join their team! In this position you will be working on a growing team of ten individuals on the Service Desk. This position offers lots of training and room for growth -- as individuals are given 2 hours of training per week and this company has a structured training process and value growth for their employees. You will also support this company's clients and there could be a chance of being on-site at a client occasionally once/twice a month, so reliable transportation is important. In this position you will be working mainly Tier I oriented tickets and will be responsible for monitoring the que, monitoring tickets, answering the phone when users call in, purchasing hardware, client offboarding and onboarding and hardware/software troubleshooting. . The devices you are troubleshooting consist of laptop, printers, desktops, and some mobile devices. We are looking for a go getter who is eager and looking to grow in their career!
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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- 2-3 years of experience as a Service Desk or Help Desk Technician
- 1-2 years of MS365 experience in a Service Desk or Help Desk role.
- RMM (Remote Monitoring and Management Software) experience
- Light server infrastructure and network infrastructure experience
- Experience with Azure Active Directory / Entra ID
- Experience with a Ticketing System
- Firewall VPN's and troubleshooting
- Security Fundamentals
* Experience working for numerous clients or experience working in an MSP environment.
* Certifications: SC200, SC300, A+, Azure Fundamentals or Network +.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.