Job Description
We are seeking an experienced Windows server administrator with Azure/ Cloud expertise or an Epic Client Systems Administrator (ECSA) for a Large West Coast based Health System. We want talented Windows server admins who will help drive the design and engineering of one of the largest Epic EMR deployments in the world. The Senior Service Engineer will work as part of the ECSA team side-by-side with our EMFI, ODBA, and other Providence Infrastructure teams in the design and engineering of solutions that run our Epic Infrastructure. Our Client's Epic deployments span multiple on-premises datacenters and multiple regions of Microsoft Azure and are used by more than 50,000 concurrent users daily, and more than 160,000+ unique users each month.
Delivering a highly resilient, highly available, highly secure, and highly performing Epic deployment is an utmost priority for our Infrastructure teams. Working with our broader Epic Infrastructure teams, this ECSA Service Engineer will be responsible for helping ensure that the design and solutions deployed for our Epic Infrastructure continues to deliver and improve upon these goals. This engineer will help function as one of the technical leads for Epic client infrastructure for various projects and initiatives towards these ends.
Required Skills & Experience
-Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or equivalent education/experience.
-5 years of related experience; more preferred.
-Experience in automation, specifically related to deployment, recovery, or other manual processes.
-Experience with n-tier solutions.
-Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
-Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
-Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
-Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.
-Epic ECSA Certifications or Healthcare IT systems infrastructure administration experience.
-Azure Cloud Experience/ Certification; AZ900 (Preferred), AZ104 (Bonus)
Nice to Have Skills & Experience
-Strong knowledge of Healthcare Electronic Medical Systems IT needs/ requirements.
-Strong knowledge of Epic Client Infrastructure (Hyperspace, Hyperspace Web, Epic Print Services, Web BLOB, Interconnect, MyChart, Hyperdrive, etc.).
-Strong knowledge of Citrix and/or VMware App and Desktop Virtualization technologies.
-Must be familiar with modern scripting and programming languages to automate tasks like PowerShell, JSON/REST and Python.
-Working knowledge of Infrastructure as code methodologies and tools such as Terraform/ Ansible/Puppet/Chef.
-Extensive knowledge of Windows operating systems
-Fully understands Windows system features/ roles, registry tweaks, AD Group Policy structures, performance, and reliability tuning techniques.
-Knowledge of networking technologies (DNS, DHCP, VPN, etc.) protocols (TCP, UDP, HTTPS, FTP, SMB, SNMP, LDAP, etc.). Knowledge of how network appliances such as load balancers, routers, firewalls, and network intrusion systems can enhance or impede security, reliability, and performance.
-Fluent with diagnostic tools like Perfmon, SysInternals, Wireshark, and Fiddler.
-Leadership in discovering innovative technologies that improve application security, uptime, and performance. Ability to review current system and operational support standards and recognize when changes should be made and then document and communicate those changes.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.