Service Desk Technician

Post Date

Nov 04, 2022

Location

Portland,
Oregon

ZIP/Postal Code

97217
US
Sep 14, 2025 Insight Global

Job Type

Contract-to-perm

Category

Help Desk

Req #

POR-529457

Pay Rate

$16 - $24 (hourly estimate)

Job Description

An employer in Wilsonville, OR is looking for a Tier 1 Helpdesk Technician to join their Service Desk team. This role will be responsible for troubleshooting internal applications and technology, dealing with about 20 tickets a week. They will also be involved with wiping old technology - including iPads, hardware, and PC's. The ideal candidate will have 3-5 year's experience in a helpdesk role, and be comfortable with ticketing systems, Windows deployment, and Active Directory, Microsoft Exchange.

Required Skills & Experience

-6 months - 1 years experience in a helpdesk role

- Experience supporting a Windows environment

- Experience troubleshooting minor issues with Mac products (hardware/software support)

- Active Directory Experience resetting passwords and setting up new user profiles

- MS Exchange troubleshooting experience

- Proficient with troubleshooting both hardware and applications

- Comfortable handling 20+ tickets/week

- Great over the phone customer service

Nice to Have Skills & Experience

- Windows deployment background

- Experience wiping/resetting old hardware

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.