Insight Global is looking for a UX/UI Designer for a large retail client in the Toronto area. We are looking for someone that has experience within the IVR/Telephony/Chat/Messaging/Social Media/Email overall omnichannel/CRM space. You will be working on a variety of projects for the omnichannel customer experience for our retail client including a large chatbot project. You will be primarily building out journey's and responses as well as writing content and measuring the success. This is a role with a lot of visibility from stakeholders and has a great opportunity for growth within the company.
- 3+ years of experience as a UX/UI Researcher & Designer
- 3+ year of experience at an enterprise level
- Experience with Axure, Sketch, Invision, Figma, etc
- Experience with user research tools such as SurveyMonkey, typeform, hotjar, Google analytics, kissmetrics etc.
- Experience creating customer surveys, interviews, A/B testing, usability testing etc.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.