Help Desk Analyst - Junior
May 23, 2023
Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Title: Help Desk Analyst - JuniorProject is based on replacing system of wire payments to electronic based payments
Possibility of extension: possible contract will be for a minimum of 6 months with a max of 12 months
Possibility of FTE: possible
Hours of Work: Monday-Friday: 8:00-4:30-Over time possible
Working Location: Remote currently but with the possibility of Hybrid in the future 2465 Argentia Rd Mississauga ON
Bill Rate: 35.79/hr
Fulfill routine and occasionally non-routine transactions internal business partner and/or external customer inquiries/ requests and/or audit/ reconciliation activities efficiently and effectively in accordance with Bank and industry standards.
Replacing current process to web based though migration of customer data
RESPONSIBILITIES INCLUDE but are not limited to:
Conversion of wire payment data from spreadsheets to new electronic system
Validation of all data on spreadsheets and transferring applicable information though bank programing programs
Transferring information correctly though the use of Excel VLOOP UP and Pivot tables -given raw data and responsible for creating a pivot table to convert the information in to the new system
Processing of wire payments as secondary function
TOP SKILLS / EXPERIENCE:
Previous data entry experience
Good working knowledge of the MS Suite of products specifically Excel VLOOKUP up pivot tables*
Ability to organize and prioritize organize and make critical decisions
Attention to detail working with sensitive information
Verbal and written communication skills attention to detail customer service and interpersonal skills.
Ability to work independently and manage ones time.
NICE TO HAVES
Previous experience in wire payment environments
Experience in data migration
University Degree*/College Diploma
One Round -up to 60min Teams meeting with HMs and supervisor
Format will consist of behavioral and getting to know you type questions.