Onboarding Coordinator

Overview
Insight Global is hiring an Onboarding Coordinator to support our client's Private Wealth line of business. This role is responsible for coordinating end-to-end onboarding activities for employees, advisors, and contractors, ensuring a seamless Day 1 experience through effective management of onboarding requests, technology provisioning, access readiness, and stakeholder communication.

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment while managing multiple priorities and stakeholders. This is a hybrid position requiring 2 days per week onsite in Toronto. The role will begin as a contract with potential for full-time conversion after 6 months.

Key Responsibilities
- Coordinate end-to-end onboarding activities for employees, advisors, and contractors across Private Wealth.
- Manage onboarding intake and track onboarding requests to ensure timely completion.
- Submit and monitor technology, access, and provisioning requests through ServiceNow and related systems.
- Partner with business leaders, hiring managers, HR, Help Desk, engineering teams, and third-party vendors to ensure onboarding readiness.
- Ensure new hires receive the required devices, system access, and support needed to be productive on Day 1.
- Monitor onboarding progress, aging requests, outstanding issues, and overall onboarding readiness.
- Provide regular status updates and reporting to stakeholders.
- Proactively identify, escalate, and resolve onboarding roadblocks.
- Maintain onboarding documentation and support continuous improvement of onboarding processes and communications.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 3+ years of experience in onboarding, provisioning, operations coordination, or workforce administration.
- Experience supporting onboarding processes within a large enterprise environment; financial services experience is an asset.
- Hands-on experience with ServiceNow or similar workflow/ticketing platforms.
- Knowledge of technology provisioning, access management, and end-user support processes.
- Experience tracking work through dashboards, reports, spreadsheets, or workflow management tools.
- Strong communication and stakeholder management skills.
- Highly organized with exceptional attention to detail and follow-through.
- Proven ability to coordinate across multiple teams and manage competing priorities in a high-volume onboarding program.
- Proactive, customer-focused, and solution-oriented mindset.

- Banking, wealth management, or broader financial services experience.
- Exposure to workforce operations, identity/access management, or IT service management processes.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.