Retail Agent Coordinator

Insight Global is looking for a Retail Agent Coordinator to join a leading Courier and Logistics customer in Mississauga. This is a hybrid role and requires 3-4x/week on site Mississauga.

Our customer is launching a new platform for their agent business and initiating a pilot at the end of the month, with the intent to scale. The Retail Agent Coordinator will play a key role in supporting existing agent locations through onboarding for the pilot, including device readiness, training coordination, communications, and issue follow-up. When pilot workload allows, the role will also support broader agent coordinator responsibilities across day-to-day operations and network administration.

Key Responsibilities
- Support the rollout and onboarding of a new agent platform pilot across current agent locations
- Coordinate device onboarding and readiness (shipping devices, validating correct delivery/location, confirming BYOD requirements where applicable)
- Assist with training coordination and ongoing support for agent locations during pilot implementation
- Prepare and distribute communications to agents and internal stakeholders (updates, instructions, timelines, follow-ups)
- Collect feedback from agent locations and support basic tracking of issues, progress, and outcomes
- Maintain organized documentation and tracking tools (primarily in Excel) related to onboarding, device distribution, and pilot status
- Support general agent coordinator tasks during downtime, including:
- Agent onboarding administration
-Updating and maintaining agent files/records
-Responding to agent inquiries and supporting day-to-
day operational needs
- Occasionally visit agent locations to support onboarding, validate setup, and gather feedback (as required)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Strong communication skills (written and verbal) with confidence engaging external partners/agents
- High proficiency with Microsoft Office, especially:
-Excel
-Outlook / Email
- Strong organizational skills and ability to manage multiple moving priorities in a fast-paced, frequently changing environment
- Ability to learn new tools and processes quickly and work effectively with minimal friction
- Comfort working with mobile devices, apps, and basic troubleshooting/logistical coordination

- Exposure to project-based work (coordination, updates, status tracking, stakeholder follow-ups)
- Experience or background in logistics, supply chain, or device/shipping coordination
- Familiarity with tools such as Salesforce and/or SAP
- Relevant internship, school project, or work experience demonstrating organization, leadership, or process improvement

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.