Client Service Manager

Insight Global is looking for a Client Service Manager to join the Trade Finance Team of a leading financial institution on a 12-month contract with a strong possibility of full-time conversion. This is an individual contributor role focused on managing standby letters of credit (SBLCs) and demand guarantees from start to finish.
This role is ideal for someone with strong Trade Finance Operations experience who enjoys working directly with clients while overseeing the complete lifecycle of complex trade finance transactions.

Disclaimer: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

· 4-5+ years of hands-on Trade Finance experience, specifically processing Standby Letters of Credit (SBLCs) and Demand Guarantees.
· Strong understanding of the complete transaction lifecycle, from initiation through issuance.
· Experience working in Trade Finance Operations, Client Service, or a similar processing-focused environment.
· Ability to manage multiple transactions simultaneously while maintaining accuracy and meeting deadlines.
· Strong communication and relationship-building skills with the confidence to work directly with clients.
· Excellent problem-solving and organizational skills with a strong attention to detail.
· Knowledge of ICC rules (UCP, ISP98, URDG), AML/KYC requirements, and trade finance documentation is highly preferred.
· Proficiency with Microsoft Excel, Word, and PowerPoint.

· Certified Documentary Credit Specialist (CDCS) or other Trade Finance certifications.
· Experience with Trade360 or similar Trade Finance platforms.
·Knowledge of financing and refinancing transactions.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.