Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
Insight Global is seeking an Operations Enablement Lead to support an enterprise retail client on a 12-month hybrid contract based in Mississauga, Milton, or Brampton. This role sits within the Production Control / Data & Analytics team and focuses on enabling operational efficiency across distribution centers (DCs) by translating business needs into scalable solutions and driving adoption across site operations. The Operations Enablement Lead will serve as the bridge between operations, analytics, and technology teams. Responsibilities include translating business needs into clear requirements (BRDs, user stories, process flows), mapping current- and future-state workflows, and partnering with analytics and engineering teams on solution design. The role also leads end-to-end UAT cycles, ensures deployment readiness, and drives rollout and adoption through training, SOPs, and communications. Working closely with site leaders, this person will integrate solutions into production control, labor planning, and day-to-day operations while continuously gathering feedback for improvement. A strong fit is someone who can act autonomously, add value quickly, is comfortable with ambiguity, and asks the right questions to drive results forward.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Experience in operations, supply chain, or distribution environments, with strong understanding of workflows.
Background in product or process-focused roles (e.g., Product Manager, Operations background who moved into Analytics), including intake of business needs, BRD development, collaboration with technical teams, facilitating planning sessions, and driving stakeholder sign-off.
Experience using Jira, Confluence, or similar tools.
Proven ability to lead or coordinate UAT and validation processes.
Strong stakeholder management and communication skills across business and technical teams, including driving rollout and adoption.
Nice to Have Skills & Experience
Experience in production control environments.
Experience deploying solutions across multiple distribution centers.
Experience partnering with data and analytics teams.
Experience tracking adoption and measuring change impact.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.