Senior Analyst -Incident/Problem Manager

Insight Global is looking for a Senior Incident/Problem Manager who is accountable for supporting day-to-day operational production issues from analysis to resolution pertaining to Capital Markets technology and Ops in Global regions. In addition, the incumbent will be responsible in supporting operational activities such governance of Incident, Problem and Change management
The incumbent will liaise with SMEs to understand problems and opportunities and, recommends solutions to enable the achievement of organizational goals.
Follows procedures to resolve internal business partner and/or external customer inquiries, requests, and issues. Resolves complex issues in accordance with Bank and industry standards. Act as a subject matter expert to the team. Recommends and implements process improvements.
This role reports into the Director, Incident /Problem Management

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Level 7-8
- Incident, Problem and Change Management experience (should be all over the resume)
-Typically, between 4 - 6 years of relevant experience in the related field of study or an equivalent combination of education and experience. Graduate degree in Computer Science or a related technical field, or equivalent practical experience.
- Expert knowledge of ITIL (v3 or V4) and processes.
-ITIL Certification required.
- ·Experience with Applications, operating systems and/or networking (TCP/IP, routing, network topologies and hardware, etc).

Skills:
· Experience analyzing and troubleshooting large-scale distributed systems.
· ITIL-aligned systematic problem-solving approach, coupled with effective communication skills and a sense of ownership and accountability.
· Knowledge and in-depth experience with CM Trading applications and related systems.
· Possesses analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
· Demonstrates applied knowledge of one or more analysis and problem decomposition techniques.
· Strong knowledge of all operating processes and supporting applications and policies.
· Strong knowledge of Capital Markets applications and Trading technologies.
· Strong customer service and relationship management skills.
· Technical proficiency gained through education and/or business experience.
· Verbal & written communication skills - In-depth.
· Collaboration & team skills - In-depth.
· Analytical and problem-solving skills - In-depth.
· Influence skills - In-depth.
· Data driven decision making - In-depth.
· Occasional Oncall requirement.

- Capital Markets Exp

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.