Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
The DQI Manager (Data Quality Issue Management Lead) is responsible for governance, validation, tracking, reporting, and closure management of Data Quality Issue Management (DQIM) activities across IT Asset Management controls.
-Working with Monitoring Control Owners (MCOs), SMEs, -Enablement teams, ITAM Control Execution, ESMA partners, and Audit stakeholders, the resource will ensure strong control execution, audit readiness, discrepancy resolution, and preventative governance.
The resource will:
-Review open DQIM inventories and mitigation plans
-Validate completeness and quality of remediation efforts
-Monitor aging items and resolution timelines
-Review closure evidence against source reports and PROD ServiceNow data
-Re-open or reissue invalid closures
-Support Incident (INC) creation where required
-Produce reporting, metrics, and trend analysis
-Support Tracker 2.0 migration into Jira
-Maintain dashboards and reporting visibility
-Conduct review sessions with MCOs and SMEs
-Support IO-2 procedure execution and control alignment
-Monitor shared mailbox and respond to DQIM inquiries
The role is an individual contributor position and manages issue governance and execution, not people.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Possess 8–10+ years of experience within:
-IT Asset Management (ITAM)
-Governance and controls
-Audit / compliance environments
-Data quality management
-Discrepancy management
-Control execution activities
-Financial institutions or regulated environments
Strong knowledge of:
-DQIM lifecycle management
-Issue tracking and remediation
-Incident management processes (INC)
-Audit readiness and reporting
-Root cause analysis
-Trend analysis
Advanced Excel skills including:
-VLOOKUP
-Compare formulas
-Cross-sheet reconciliation
-Data validation
-Audit tracking
-Spreadsheet governance
-Trend reporting
ServiceNow experience including:
-Asset searches
-Device review
-Compliance validation
-Closure verification
-Evidence review
-Incident understanding
Excellent communication skills including:
-Stakeholder management
-Escalation handling
-Problem solving
-Independent execution
-Ownership mindset
-Detail orientation
-Ability to manage difficult stakeholders
Experience using:
-Data Governance tools
-Tracker 2.0
-Jira
-ServiceNow
Nice to Have Skills & Experience
Experience with:
Power BI
Power Query
Dashboard creation
Automation tools
Copilot / AI solutions
Programming background
Jira dashboard migration activities
Industry experience from:
CIBC
IBM
HP
DXC
Deloitte
Large consulting environments
Understanding of:
Server technologies
Network environments
Cloud infrastructure
Preventative controls
Governance optimization
Statistical reporting
Process improvements
Possess experience supporting:
Dashboard migrations
Control improvements
Preventative governance initiatives
Trend-based recommendations
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.