Data Analyst

We are seeking an experienced Data Analytics contractor to support customer journey deployment across customer-facing platforms. This role will play a critical part in translating business and marketing requirements into strong technical designs, ensuring data quality across systems, and delivering deep‑dive analysis and measurement to support effective customer journeys. The ideal candidate is highly analytical, technically hands‑on, and comfortable working across data, marketing, and technology stakeholders in a fast‑paced environment.
Key Responsibilities

Partner with business, marketing, and technology teams to design technical specifications supporting customer journey and campaign deployment
Translate journey and measurement requirements into clear data structures, logic, and documentation for deployment and reporting
Support User Acceptance Testing (UAT) by validating data availability, accuracy, and quality across upstream and downstream platforms
Perform deep‑dive data analysis and investigations to identify data issues, root causes, and optimization opportunities
Monitor and troubleshoot data flows between systems to ensure reliable journey execution and measurement
Develop and maintain reporting, dashboards, and measurement frameworks to evaluate customer journey performance, engagement, and outcomes
Provide insights and recommendations based on analysis to support continuous improvement of customer experiences
Communicate findings clearly to technical and non‑technical stakeholders, including documenting issues, risks, and recommendations

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

5+ years of experience in data analytics, reporting, and customer journey or campaign measurement roles
5+ years of experience in fintech, telecommunications, or other customer‑facing, data‑rich environments
Strong hands‑on experience with:

SQL and relational databases (including Teradata / DBVisualizer)
SAS for analytics and data manipulation
Salesforce CRM or related customer platforms
Power BI for reporting and dashboard development


Proven experience supporting data validation, UAT, and production issue resolution
Strong analytical, problem‑solving, and investigative skills
Excellent stakeholder communication skills, with the ability to explain data findings and technical concepts clearly

Experience supporting omnichannel customer journeys (email, digital, CRM, marketing automation, etc.)
Background working with marketing technology, personalization, or journey orchestration platforms
Experience operating in large, enterprise environments with complex data ecosystems

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.